Hopefully you’ll never search your company and find someone slamming your company, your product or yourself.
It’s much more challenging as conversations regarding your company are happening at on a number of social networking sites-for example Yelp-it may not always show up on Google, but could still influence your potential clients.
You will find lots of Internet sites, programs and firms that may help you monitor and manage your web reputation for an affordable cost. Let’s discuss some easy fixes you can make!
You will find dozens of online status tools, many with overlying features. Listed here are a couple of great places to begin:
If you’re not sure what keywords people are using to find your business you can go to https://adwords.google.com/o/KeywordTool
With SEO San Antonio’s monitoring services offers a monitoring system that notifies when there is a new review to monitor and engage with customers. You can proactively encourage reviews via e-mail and separates the positive and negative reviews. By capturing the negative reviews when they first come in they are able to resolve problems and increase customer loyalty.
According to survey by Trip Advisor, 57% of customers said they are more likely to stay a hotel where the managers respond to online reviews. The owner of famous bed and breakfast in New Orleans, states he responds to every single customer review, even when it is simply as a thank-you note to acknowledge a good review.
The consistent communication helps to create a good online presence about your business and capture more business.
Engage your group of followers. If your customers send you complimentary emails, you might want to thank them and request if they’d willing to publish their feedback online. SEO San Antonio’s monitoring service also directs your customers to submit reviews on popular review sites. If they submit a negative review the monitoring system will hold the comment until you have resolved any problems with the customer.
Negative feedback: to engage or to ignore? This can be a difficult question, but if a person is posting incorrect details about you, it could seem sensible to comfortably and evenhandedly correct that information.
You may even want to check out that person’s sphere of influence as a determining factor on whether or not you should respond. If they have only a few Twitter fans or perhaps a blog that draws in couple of visitors or comments, the easiest answer might be to simply let sleeping dogs lie. Never enter into a flame war.
If it is warranted, apologize for any negative experience or below par service, offer compensation and still do it underneath the original complaint. People could be amazingly forgiving once they feel you’re listening.
Use monitoring tools to listen to what individuals say in regards to you, and employ a mix of SEO and social networking to make certain customers’ first impression of your company is a high quality one.
As the Internet and social networking can provide clients unfettered capability to gripe and complain, additionally, it provides you with the opportunity to improve and react to their feedback.
If you're ready to take your business to the next level call SEO San Antonio at 210-526-1736!
PS: Check out our training video on reputation management!